The Grievance Redressal Team investigates problems/issues raised by customers and provides an impartial resolution. We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem, please raise a complaint with us, and we would come back to you with a response within 24 hrs.
However, should a customer feel that our services need improvement and wish to lodge your feedback / complaint, you may:
• Call our customer care number – (011)47511821 from any Landline or Mobile.
• For lodging a complaint online, email us at email@example.com After investigating the matter internally, we will send our response within a period of 10 days. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
Escalation Level 1
For lack of a response or if the response provided does not meet your expectation, you can write to: firstname.lastname@example.org to submit the grievance online After examining the matter, final response would be conveyed within a period of 15 days from the date of receipt of your complaint on this e-mail id.
Escalation Level 2
In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 15 days, you may write to: email@example.com
Escalation Level 3
If after following Escalation Level 1 and 2 as stated above your issue remains unresolved, you may approach the IRDA for Redressal. Contact Details of IRDA – policyholder.gov.in